Contents
PRIVACY POLICY
PAIA MANUAL
WEBSITE TERMS & CONDITIONS
1. Privacy policy
Effective Date: 11 May 2026
At The Pringle, we respect your privacy and are committed to protecting any personal information that may be collected through our business operations, website, social media platforms and customer interactions.
This Privacy Policy explains what information we may collect, how it is used, how it is stored, and your rights in terms of the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
1. Who We Are
Business Name: La Galerie Trading (Pty) Ltd - T/A The Pringle
Information Officer: The Owner / Management of The Pringle
Address: 1867 Central Road, Pringle Bay, Western Cape, South Africa
WhatsApp: 071 698 5547.
2. Information We May Collect
We may collect limited personal information in the normal operation of our business, including:
Customer names and contact numbers for reservations or enquiries
WhatsApp contact information where customers contact us directly
CCTV footage and audio recordings captured on our premises
Information voluntarily provided through social media interaction
Basic information required for business administration and employment purposes
We do not collect sensitive personal information unless legally required or voluntarily provided.
3. Restaurant Bookings
The Pringle does not maintain long-term digital customer booking databases.
Reservation information is recorded manually for operational purposes only and is destroyed once the booking date has passed.
4. WhatsApp Communication
Customers may choose to contact us via WhatsApp or join our WhatsApp announcement group by voluntarily scanning a QR code.
Joining the group is entirely optional and customers may leave the group at any time.
We do not sell, distribute or share customer contact information with third parties for marketing purposes.
5. Social Media
The Pringle maintains social media pages including Facebook and Instagram.
Customers may voluntarily follow, like or interact with these platforms. Any interaction on public social media platforms is governed by the privacy policies of those platforms.
Customers are free to unfollow or disengage from these platforms at any time.
6. CCTV Monitoring
For the safety and security of our customers, staff and property, CCTV cameras operate on the premises of The Pringle.
The system records both video and audio footage.
CCTV footage is stored securely on a locked hard drive within a secured server cabinet.
Access is restricted to authorised persons only (the owner and manager).
Footage is retained for approximately four (4) days before being automatically overwritten unless required for security, legal or insurance purposes.
7. How We Use Personal Information
Any personal information collected is used only for legitimate business purposes, including:
Managing reservations and customer communication
Responding to enquiries
Security and crime prevention
Staff administration
Compliance with legal obligations
We do not sell personal information to third parties.
8. Storage and Security
We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure or destruction.
Access to personal information is limited to authorised persons only.
9. Your Rights
In terms of POPIA, you may request:
Access to personal information held about you
Correction of inaccurate information
Deletion of information where appropriate
Objection to certain processing activities
Requests may be made directly to The Pringle using the contact details above.
10. Cookies and Website Use
Our website may use essential cookies or similar technologies necessary for website functionality, security and performance.
We do not use cookies to collect unnecessary personal information or for intrusive marketing purposes.
11. Changes to This Policy
The Pringle reserves the right to update this Privacy Policy from time to time. Updated versions will be published on our website.
12. Contact
For any privacy-related queries, please contact us. See contact details under ‘Who We Are’ above.
2. PAIA MANUAL
The Pringle conducts its business in accordance with the Promotion of Access to Information Act (“PAIA”) and the Protection of Personal Information Act (“POPIA”).
Requests for access to records or information may be submitted in writing to:
Requests will be handled in accordance with applicable South African legislation.
3.WEBSITE Terms & Conditions
Welcome to The Pringle website. By using this website, you agree to the following terms and conditions.
3.1 General Information
The information on this website is provided for general information purposes only.
While we make every effort to ensure that information is accurate and up to date, The Pringle makes no guarantees regarding completeness, accuracy or availability.
3.2 Menu & Pricing
Menu items and prices are subject to change without notice.
Certain items may occasionally be unavailable due to supplier availability or operational requirements.
Images used on the website or social media are for illustrative and promotional purposes.
3.3 Allergies & Dietary Requirements
Customers are responsible for informing staff of any allergies or dietary requirements before placing an order.
While we take reasonable care in food preparation, we cannot guarantee a completely allergen-free environment.
3.4 Reservations
Reservations and seating are subject to availability.
The Pringle reserves the right to release tables if customers are significantly late without prior notice.
3.5 Website Use
You agree not to misuse this website or attempt to interfere with its operation or security.
The Pringle is not responsible for temporary website unavailability, technical issues or external service interruptions.
3.6 External Links & Social Media
This website may contain links to third-party platforms including Restaurant Guru, Facebook, Google and Instagram.
The Pringle is not responsible for the content, privacy practices or operation of external websites or platforms.
3.7 Intellectual Property
Unless otherwise stated, all content on this website, including logos, branding, text and images, remains the property of The Pringle and may not be copied or reproduced without permission.
3.8 Limitation of Liability
The Pringle shall not be liable for any direct or indirect loss, damage or inconvenience arising from the use of this website or reliance on its content.
3.9 Changes to These Terms
The Pringle reserves the right to update or amend these Terms & Conditions at any time without prior notice.